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Job Vacancy: Customer Experience Team Member (Casual)

Posted on 20 September 2022


Sage Gateshead is an international music centre with multiple auditoriums, all with world class acoustics. Our building also contains a 25 room Music Education Centre, bars, a restaurant, café, and public ‘town square’ concourse anyone can enjoy for free. We are for audiences, for artists, for the North and for the long-term. Everything we do is guided by our values: Creative, Diverse, Focused, Leading, Responsible.


Salary: £7.16 per hour if aged 20 or under, £9.46 per hour if aged 21 or 22, £9.79 per hour if aged 23 or over


The Customer Experience Team (CET) is the first point of contact for customers calling or visiting Sage Gateshead and attending events. All members of the Customer Experience Team are trained to steward the building, events and shows, and to work on the Coats Desk. Within the team there are additional specific roles including with our Welcome Desk, Box Office and Meet & Greet.

For any of these roles you must be able to demonstrate that you are extremely proactive, friendly, flexible, good at problem-solving and happy to engage with a huge range of customers. You may also be required to work in our retail outlets.

Most shifts are between 3 and 5 hours long and are on evenings and weekends, so successful candidates must be available at those times. Rosters are completed approximately 3 weeks in advance and there is the option to sign up for additional shifts when available.

Our internal policy is that we will never give you a shift less than 3 hours long.


>>To find out more about the role please view our recruitment pack


We recognise and understand the importance of diversity and inclusion. You will be welcomed at Sage Gateshead and will find an inclusive environment where different views and experiences are valued, and everyone is able to be themselves.

We welcome all candidates, and it is our policy that all applicants and employees receive equal treatment irrespective of sex, race, disability, sexual orientation, religion or belief, age, marital status or civil partnership, pregnancy/maternity or gender reassignment.


How to Apply

Applications should be made on a North Music Trust online application form. Please let us know if you need any adjustments or support to apply for this role. We will consider any reasonable adjustments that you may need if you are successful in being appointed to this role.

We regret that CV’s cannot be accepted. If you have any queries about your application please contact

Interviews will take place on an ongoing basis.


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