A home for live music lovers
From diehard fans, aspiring artists, and tambourine-shaking toddlers to rock legends, pop icons, and our own acclaimed orchestra, ours is a community that creates and celebrates outstanding music.
So if you’re keen to be a part of that (or to just stop by and use the free Wi-Fi – no judgement) here’s everything you’ll need to know.
Audio Description
Listen to an audio description of this page, including information about planning your visit, booking tickets, getting here, eating and drinking, accessibility and frequently asked questions.
Book your tickets - More Info
Get your spot at that gig or concert now – online, in person, or over the phone.
Choose your seat - More Info
Take a look at our seating plans to get to know our spaces – then find your favourite spot.
Eat and drink - More Info
We’ve got six buzzing bars, a cosy Café and our in-house Brasserie.
Plan your journey - More Info
Walk, cycle, drive, ride – there’s lots of easy ways to get from your home to our house and we’ve got our own car park right behind the venue.
The Shop - More Info
Whether you’re looking for a memento from a night of music, a thoughtful gift, or something made right here in the North East – you’ll find it here.
Get access information - More Info
Enjoy live music your way – get everything you need to make your visit safe, simple, and fun.
Keeping you safe - More Info
We take the safety and security of all visiting and working in our venue very seriously.
Buy a Gift Voucher - More Info
Can’t decide what concert would make a great gift? Why not let your friends or family choose themselves with a gift voucher for The Glasshouse.
When we’re open this week
| Date | Building | Box Office Counter | Box Office Phone Lines |
|---|---|---|---|
| Mon 12 Oct | 4.30pm – 11pm | 4.30pm – 8pm | 12pm – 7.30pm |
| Tue 13 Oct | 4.30pm – 11pm | 4.30pm – 8pm | 12pm – 7.30pm |
| Wed 14 Oct | 9.30am – 11.30pm | 12pm – 8pm | 12pm – 7.30pm |
| Thu 15 Oct | 8.30am – 11.30pm | 12pm – 8.30pm | 12pm – 8pm |
| Fri 16 Oct | 9.30am – 11.30pm | 12pm – 8pm | 12pm – 7.30pm |
| Sat 17 Oct | 8.45am – 11.30pm | 12pm – 8.30pm | 12pm – 8pm |
| Sun 18 Oct | 8.45am – 11.30pm | 12pm – 8.30pm | 12pm – 8pm |
Looking further ahead…
When we’re open next week
| Date | Building | Box Office Counter | Box Office Phone Lines |
|---|---|---|---|
| Mon 19 Oct | 6pm – 11.15pm | 6pm – 8.30pm | 12pm – 8pm |
| Tue 20 Oct | 5pm – 11.30pm | 5pm – 8.30pm | 12pm – 8pm |
| Wed 21 Oct | 9am – 11.30pm | 12pm – 8.15pm | 12pm – 7.45pm |
| Thu 22 Oct | 8am – 10.30pm | 12pm – 8pm | 12pm – 7.30pm |
| Fri 23 Oct | 9.30am – 11.30pm | 12pm – 8.30pm | 12pm – 8pm |
| Sat 24 Oct | 4.30pm – 12am | 4.30pm – 8pm | 12pm – 7.30pm |
| Sun 25 Oct | 1pm – 12am | 1pm – 8pm | 12pm – 7.30pm |
Our Café
We’re open most of the time the building is – but not always right to the end.
- On non-show days, we usually close around 30 minutes before the building closes.
- On show nights, we close up just after the interval. See what’s on our Café menu.
Our Shop
Wednesday | 10am – 2pm
Thursday to Sunday | 11am – 4pm
And here for a show? We’re open until 9.30pm on show nights.
Bag a backstage pass
Want to poke around the dressing room where Self Esteem warmed up for her gig? Keen to see where our orchestra rehearse? Curious about who designed our ace acoustics – and what makes them so good? Our building tours let you explore who and what it takes to make the music happen.
Book a tour
Frequently asked questions
Yes. Our car park is right behind the venue, just a short walk (less than 200m) from our doors. Since we manage it ourselves, the fees go towards supporting live music for everyone, regardless of age or ability. Location ID for payment: 686894.
Tip: The car park has a different postcode – use NE8 2BA in your sat nav.
We’ve recently introduced some changes to our car park. These updates are designed to make parking quicker and easier, so you can spend less time parking and more time enjoying live music with us. Read our frequently asked parking questions to help plan your visit.
Nope. The more the merrier. If you’re booking 11 or more tickets, you’ll need to contact the Box Office direct on 0191 443 4661.
Yes. We’re now cashless across all our food and drink outlets. Cards, mobile devices and smart watches are all accepted. Going cashless means faster service, shorter queues and a smoother visit for everyone.
Yes – it’s tucked in right by our Box Office, near the West entrance (on the side of the building nearest the Tyne Bridge) and it’s open whenever there’s a performance on.
There’s no charge to leave your coats and bags, but there’s a chance to donate a few pounds. We’re a charity, so anything you give helps us make sure all our live music opportunities are available to anyone – no matter their age, background, abilities, or how much money they have. Read more about our bag policy.
Small bags are fine. But if you have a backpack (of any size) or a bag bigger than 210mm x 297mm (that’s the size of a piece of A4 paper) then you’ll need to leave it in our cloakroom (free of charge).
If you have medical or access requirements, we can make exceptions – just let us know ahead of your visit and we’ll make a plan with you. Contact Box Office at boxoffice@theglasshouseicm.org or give us a ring on 0191 443 4661.
To keep everyone safe, we’ll check everyone’s bags when they arrive. To help keep things smooth, try to pack light! We have a cloakroom but it’s pretty small so we appreciate the support on this one.
From time to time, we may need to update our bag check procedures based on advice from our security team. If anything changes, we’ll make sure to keep you in the loop.
You can take drinks into Sage One – just ask at the bar for a plastic cup before heading in. In Sage Two, open drinks are fine on Level 1 and you can bring capped plastic bottles onto any level.
We know it will be a night you want to remember, so we’re fine with you taking pictures and videos during the performance – as long as they’re only for personal use. (If you want to use professional stuff like tripods, sound recording equipment, or SLR / DSLR cameras then you’ll need to talk to us first. Just contact our Box Office team and we’ll let you know what’s possible).
The main thing is to make sure you’re not disturbing the people around you. That means turning off your flash, keeping your screen brightness nice and low, losing any shutter sounds, and not filming for too long – being sure not to block anyone’s view.
For some shows, such as our classical concerts, we ask for you to wait until between pieces of music when the audience is applauding to take pics. Many audience members come to these shows to really enjoy ‘being in the moment’ and love to concentrate during the music, phone cameras can be really distracting no matter how hard you try to be discrete. We’d like everyone to have a brilliant time.
Nope, sorry. You can’t smoke anywhere in our building – even e-cigarettes. But there are spots just outside if you want to pop out during an interval.
We want everyone to be able to enjoy live music with us. So if anyone’s acting in a way that spoils the experience – like being intimidating or aggressive, or putting themselves or other people in danger – just let us know and we’ll take care of it. You can reach out to a steward or talk to anyone working in our café, bars, or Box Office.
Absolutely. We want everyone to be able to see what’s happening on stage. We have plenty for everyone, so just pick one up from either our Welcome Desk, Box Office, or on your way into the hall.
Gutted. We’ll do everything we can to help you find it. Just fill out our Lost Property form so we know exactly what we’re looking for and how to get in touch with you, then we’ll have a look around ASAP.